Hi
Folks, In this article I’m going to share some basics of Salesforce.com CRM.
Salesforce Provides many business solutions as in Sales Cloud, Service Cloud,
Marketing Cloud etc. But this is not it here we can customize these
applications as per our requirement and even after customizations if it doesn’t
fulfill our requirements then we can develop a lot more using force.com and
about those things we will discuss in further articles. So let’s discuss on the
basic stuff first.
So
now as we all know, Salesforce.com provides a CRM(SAAS) Which is a model used
to Collaborate between different departments of an organization and to manage
Activities according to the work flow of an organization or everything that a
company wants to track.
Salesforce
is providing solutions for Sales, Service, Marketing etc. for an Organization,
through Salesforce.com.
CRM
is a major component of Salesforce. Goals of Salesforce.com CRM
o
Increase Sales Revenue
o
Increase Integrity and Visibility between
Departments
o
Decrease Operating Costs
o
Streamline Business Processes
Sales
cloud
An
Organization can streamline it’s sales processes and can generate more revenue.
Using sales cloud Organizations can manage their Contacts with Contact
management Feature. Organizations can manage all their deals at a glance and
Organizations can also create quotes to attract more businesses.
Sales
Cloud has a feature, Salesforce Engage by using this feature, a Sales team can
be more interactive with the clients and potential customers.
Lead
Management feature in Sales Cloud enables organizations to convert their leads
in Opportunities faster. To make smarter decisions users in an organization can
generate Reports and view those all reports on Dashboards.
So Sales Cloud is there to sell your products and services with
an ease. We have already viewed that how an organization can buy
Sales Cloud.
Service
Cloud
An
organization can give the best service and support to it’s customers by using
service cloud CRM. It’s highly integrated with sales cloud and marketing cloud.
Service
Cloud gives an organization a faster way to increase loyalty and faith with the
satisfaction of customers. The more customers can be satisfied with
services given faster to customers.
It
has features like Console for Service, with the help of this console an
organization can manage all of it’s cases faster.
So
service cloud is there for you to give better service experience with get
better answers to your customers to help them. After selling or before selling
it is a necessity to give better service and knowledge.
Marketing
Cloud
Marketing
Cloud is highly integrated with Sales and Service Clouds. As we all know that
to sell any product, first we have to market it. So Salesforce has given a
solution to market your products and services on the go.
With
the help of marketing cloud, organizations can run marketing campaigns for
their products and services to engage more customers. Users in an organization
can send emails, target on social media to collaborate with their existing or
potential customers to run a campaign and after then they can do follow up
activities.
Marketing
Cloud gives Communities to collaborate with customers. An organization can use
community to drive more sales by connecting it’s employees with distributors,
resellers and suppliers and for it’s customers, can get answers at a place and
for many more things.
Salesforce
Chatter
Chatter
by Salesforce provides collaboration features and capabilities to applications
built on Force.com platform. Chatter is a Collaboration that lets the users of
an organization, work together, talk to each other and share the intended
information all in real time. It’s like a social media application where users
can follow, like , share and do a lot more.
Summary
-
Hope
this article help you all and if there is any suggestion or question so please
put your comments below.
Stay tuned to Salesforce Nation…
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